Hiring a contract commercial cleaner is a significant investment for any business. It is an essential step towards ensuring the cleanliness and hygiene of the business premises. Engaging a new commercial cleaner can be a challenging task, especially if you are unsure of what to ask. Knowing the right questions, however, makes it easier to determine if you are working with the most suitable cleaning partner. In this article, we will look at the top three questions you should ask your contract commercial cleaner to ensure you are setting yourself up for success.
1. What Services Are Included In The Contract?
The first question to ask your contract commercial cleaner is what services are included in the contract. Some commercial cleaners offer a comprehensive range of cleaning services, while others only offer specific cleaning services. Therefore, it is essential to know what cleaning services the cleaner will provide you with before entering into a contract with them.
Typical cleaning services offered by commercial cleaners include:
a) General Cleaning: This covers a wide range of cleaning tasks, including dusting, vacuuming, sweeping, mopping, and wiping down surfaces.
b) Restroom Cleaning: This involves cleaning restrooms and ensuring that they are well-maintained at all times.
c) Hard Floor Care: This covers stripping, sealing, waxing, and buffing floors to keep them looking clean and pristine.
d) Carpet Cleaning: This involves cleaning and maintaining carpets in the premises to eliminate dirt, stains, and other particles.
e) Window Cleaning: This involves washing windows inside and outside to keep them clean and free from streaks.
It is essential to understand the services provided by commercial cleaners to ensure that they can meet your unique cleaning needs. Some commercial cleaners offer additional services such as environmental cleaning, cleaning of specific equipment, or customized cleaning services to meet client needs.
2. What Are Your Cleaning Standards And Quality Control Measures?
The second question to ask your contract commercial cleaner is about their cleaning standards and quality control measures. The quality of cleaning services provided is essential because it directly impacts the hygiene and cleanliness of the business premises.
Some essential quality control questions to ask include:
a) What are your cleaning standards? A reputable commercial cleaning company should have clearly outlined cleaning standards. This ensures that all their employees follow the same procedures and provide consistent levels of service.
b) How do you track quality? Quality control is crucial when contracting a commercial cleaner. Ask the cleaning company how they evaluate their cleaning standards and practices, and how they ensure their employees deliver their work to the highest quality.
c) How do you train your employees? Proper training is critical to delivering quality cleaning services. Ask the cleaner how they train their employees in everything from cleaning methods, communication channels, and compliance standards.
d) How do you resolve issues? Issues that arise during cleaning may range from missed cleaning tasks, broken equipment, or accidents. Enquiring how the commercial cleaner resolves such issues helps to determine if they have effective and efficient processes in place.
A professional cleaning company should have robust quality control measures to ensure that they deliver high-quality services. Inquiring about these measures will give you the confidence that you are working with the right partner.
3. What Are Your Experience And Reputation?
The third question to ask your contract commercial cleaner is about their experience and reputation. A cleaning company that has experience in the commercial cleaning industry is more likely to provide high-qua
lity services. In addition, a good reputation means that other businesses have trusted the commercial cleaner in the past and have received positive feedback from previous clients.
Therefore, consider the following questions:
a) How long have you been in business? A commercial cleaning company that has been in business for a longer period is likely to have more experience in the industry.
b) What type of businesses have you worked with in the past? Knowing the kind of businesses the cleaner has worked with before helps you determine if they have experience cleaning banks, restaurants or medical facilities.
c) Do you have any references? A reputable commercial cleaning company should have references available upon request. Contacting their references and asking about their experience with the cleaner helps you understand how reliable and professional they are.
d) Can you provide details on any industry certifications or compliance standards you adhere to? Different certifications, industry standards, and compliance expectations apply to different commercial cleaning services, depending on the industry, state, and federal regulations they are located in. A trustworthy commercial cleaner will have all the necessary certifications and knowledge of the compliance regulations required for your specific industry.
Asking about experience and reputation will help you establish if the cleaner is the right fit for your business, providing confidence in the service delivery and ongoing relationship with them.
Conclusion:
Entrusting your business’s cleaning to contract commercial cleaners is an essential step towards keeping your premises clean, healthy, and safe for all. The process of selecting the most appropriate contract cleaner can be daunting. However, asking the right questions such as what services are provided, cleaning and quality control standards, and experience and reputation will enable you to make a well-informed decision focused on your business needs. A reputable and experienced cleaning company should be able to answer these questions positively and to your complete satisfaction.